Interaction design and UX support for a Swiss insurance company

An insurance company is undergoing a major digital transformation, modernizing its internal systems, sales platforms, and customer portals to enhance usability, efficiency, and employee satisfaction. The projects focus on user-centric design, leveraging agile methodologies and UX best practices to ensure a seamless and consistent experience across applications.

Key Objectives:

• Redesign and modernization of internal systems and sales platforms.

• Development of a new operating concept and GUI to replace outdated applications.

• Implementation of user-friendly and consistent UI solutions for both employees and customers.

• Integration of UX methodologies to enhance usability and efficiency.

Key Responsibilities:

• Creation of interaction and UI concepts with adherence to corporate identity (CI/CD).

• Development of wireframes and prototypes using tools like Balsamiq, Sketch, and InVision.

• Coordination with UX team, business representatives, and development teams for smooth implementation.

• Execution of usability tests, walkthroughs, and contextual inquiries to gather user feedback.

• Iterative optimization and documentation of UI solutions.

• Support for agile development processes through UX reviews and backlog management.

Methods & Technologies:

• Prototyping & UI Design: Paper Prototyping, Balsamiq, Sketch, InVision.

• Usability & User Research: In-house and remote usability tests, usability walkthroughs, contextual inquiries, user feedback analysis.

• Project Management & Development: Agile, SAFe, user stories, UI specification, requirements engineering.

Conclusion:

By applying user-centric approaches and agile methodologies, the company ensures a modern, efficient, and intuitive system landscape, benefiting both employees and customers.